AirYorkPLUS - FREE !

AirYorkPlus IconDescription

AirYorkPLUS is the wireless access service available at York University, featuring:

  • Single sign on: once you configure your Wi-Fi client (laptop or tablet computer, smartphone, etc.) with your Passport York credentials, the client will automatically connect to AirYorkPLUS as soon as it is within range of an AirYorkPLUS access point.
  • Security: network traffic is encrypted between the client and the AirYorkPLUS access point.
  • Better performance in high-density settings such as lecture halls and libraries where many Wi-Fi clients are active simultaneously.

IMPORTANT: Most performance improvement are available only to Wi-Fi devices with dual-band radios. For further details, please consult UIT's recommendations on selecting/purchasing a Wi-Fi client device for use on-campus at York.

How do I get it?

OR

  • Configure your computer or wireless device & connect to AirYorkPLUS:

Win 10 / Win 8 / Win 7 SP1

Mac OSX 10.7 and up

Chromebook

Android

Apple iOS (iPhone, iPad, iPod touch)

Blackberry 10

How do I get help?

AirYorkPLUS Troubleshooting FAQs

  1. My Passport York login works on other web applications. Why do I get invalid password error when trying to connect to AirYorkPLUS?
  2. My device is showing limited Internet access after connecting to AirYorkPLUS. What should I do?
  3. Why is AirYorkPLUS not available in my location?
  4. Why do I see a Windows Security Alert message after authentication?
  5. Why am I experiencing slow throughput?
  6. Why is my 802.11b Wi-Fi client unable to see any of AirYorkPLUS or Eduroam?
  1. My Passport York login works on other web applications. Why do I get invalid password error when trying to connect to AirYorkPLUS?
    • If you have not changed your password in over a year you may need to change it now. Follow the instructions below to change your password:
      1. Close all open browser windows.
      2. Start up web browser and go to mms.yorku.ca
      3. Click on the check box beside "Click this box before logging into to change your Passport York password". Log in using your current Passport York username and password. Follow the prompts to change password. Note: Password can only be 7 or 8 characters long and may not contain a semi-colon (;) or double quotes (").
      4. Wait around 10 minutes before connecting to AirYorkPLUS.
    • If you have forgotten your username or password then follow the instructions to reset.
  2. My device is showing limited Internet access after connecting to AirYorkPLUS. What should I do?
    • This is due to a mis-configured Wi-Fi client profile. Delete the Wi-Fi profile for AirYorkPLUS from your device and then recreate it.
    • Use the AirYorkPLUS Setup Application tool if your computer is MS-Windows.
  3. Why is AirYorkPLUS not available in my location?
  4. Not all on-campus buildings have AirYorkPLUS coverage at this time. Ensure your device is in an AirYorkPLUS service location. AirYorkPLUS coverage will be progressively expanded throughout the University as the network access upgrade project progresses.

    AirYorkPLUS Service Locations

  5. Why do I see a Windows Security Alert message after authentication?
  6. If you see the following message, it means you have not followed the AirYorkPLUS configuration instructions fully. However, you can still connect to AirYorkPLUS and not see this message again by clicking on the Details arrow and verifying the following:

    Radius Server: authenticate.yorku.ca

    Root CA: GlobalSign Root CA

    Once verified, click Connect.

  7. Why am I experiencing slow throughput?
  8. For best performance, particularly In high-density settings such as lecture halls and libraries, you need to ensure that the Wi-Fi radio in your client device is capable of supporting the performance features of AirYorkPLUS. Your experience of Wi-Fi performance on-campus may suffer if your wireless client device cannot operate in the 5 GHz radio band, and if it does not support the IEEE 802.11n protocol. For more information on how to achieve optimal Wi-Fi speeds at York, please consult UIT's recommendations on selecting / purchasing a Wi-Fi client device.

  9. Why is my 802.11b Wi-Fi client unable to see any of AirYorkPLUS or Eduroam ?
  10. UIT no-longer supports the use of 802.11b Wi-Fi. The 802.11b protocol is very inefficient at sharing the radio channel among many concurrent users of the network. The presence of active 802.11b clients reduces network performance for all other users of Wi-Fi. Because of the of high-densities of Wi-Fi clients on-campus, 802.11b is not suited for use at York.